Care Services
Frequently Asked Questions
This page brings together common questions about Hospice Mid-Northland care, referrals, support services, funding, and practical next steps for patients, whānau, and health professionals.
Common questions
Quick answers to the questions people ask most often when care and support begin.
Care and support information
Clear guidance about referrals, hospice services, funding, and practical support.
Guidance for patients and whānau
Helpful next steps for families, carers, and health professionals seeking support.
Accessing Care
You can self-refer by calling (09) 407 7799 or by completing our online referral form at /referral-form. Alternatively, your GP, district nurse or specialist can refer you on your behalf.
Within 24 hours we’ll acknowledge receipt. A specialist nurse will then contact you—usually within 48 hours—to arrange an initial assessment and co-develop a personalised care plan.
Any Mid-Northland resident with a life-limiting illness can access our palliative care, bereavement support and advance care planning services—regardless of age, diagnosis or ability to pay.
Hospice Services and Funding
No. All clinical visits, counselling and advance care planning services are provided free of charge, thanks to our mixed funding model (37% government, 31% retail revenue, 32% community fundraising).
- Home Palliative Care: Symptom management and emotional support in your home.
- Bereavement Support: One-to-one counselling, group sessions and printed resources.
- Advance Care Planning: Guided conversations and documentation of your healthcare wishes.
For full details, see our Services overview page.
Support for Whānau
Visit our Resources page for free PDFs on palliative care, symptom management, advance care planning and grief support. Hard copies are available on request.
Email hello@hospicemn.org.nz or call (09) 407 7799 and ask for Bereavement Support. We’ll provide upcoming group session dates and venue details.
Volunteering and Donations
We welcome volunteers for retail, sorting donations, events and administrative support. Apply online at /volunteer or email volunteer@hospicemn.org.nz for an application form.
We accept quality second-hand clothing, furniture, homewares and books. See our Donate Goods page for a full list and drop-off locations.
Give online at /donate, shop in one of our op-shops, or leave a bequest. Every dollar raised is spent locally to support Mid-Northland families.
Still Have Questions?
If you cannot find what you need, our team can help guide you.
Referrals and Health Professionals
Complete our secure e-referral form at /referral-form or call our Intake Team on (09) 407 7799 to discuss clinical suitability.
Yes—contact our Bereavement Support Coordinator at hello@hospicemn.org.nz to schedule in-service training or group sessions.
After-Hours and Urgent Support
Call our 24/7 on-call number: 0800 HOSPICE (0800 467 742). A nurse will triage your call and arrange advice or a visit if needed.
For urgent equipment issues, call our Equipment Coordinator on (09) 407 7799 and follow the prompts for “equipment support.”
Need More Information?
Still have questions? Reach out anytime by phone on (09) 407 7799 or email hello@hospicemn.org.nz and our team will help guide you.