Answers to common questions about our services, referrals, volunteering, donations and more.
Referrals & Access
Q: How do I refer myself or a loved one to Hospice Mid-Northland?
You can self-refer by calling (09) 407 7799 or by completing our online referral form at /referral-form. Alternatively, your GP, district nurse or specialist can refer you on your behalf.
Q: What happens after I submit a referral?
Within 24 hours we’ll acknowledge receipt. A specialist nurse will then contact you—usually within 48 hours—to arrange an initial assessment and co-develop a personalised care plan.
Q: Who is eligible for hospice services?
Any Mid-Northland resident with a life-limiting illness can access our palliative care, bereavement support and advance care planning services—regardless of age, diagnosis or ability to pay.
Services & Funding
Q: Is there any cost for hospice care?
No. All clinical visits, counselling and advance care planning services are provided free of charge, thanks to our mixed funding model (37% government, 31% retail revenue, 32% community fundraising).
Q: Which services do you offer?
Home Palliative Care: Symptom management and emotional support in your home.
Bereavement Support: One-to-one counselling, group sessions and printed resources.
Advance Care Planning: Guided conversations and documentation of your healthcare wishes.
For full details, see our Services overview page.
Patient & Whānau Resources
Q: Where can I download guides and fact sheets?
Visit our Resources page for free PDFs on palliative care, symptom management, advance care planning and grief support. Hard copies are available on request.
Q: How do I join a grief support group?
Email hello@hospicemn.org.nz or call (09) 407 7799 and ask for Bereavement Support. We’ll provide upcoming group session dates and venue details.
Volunteering & Donations
Q: How can I volunteer with Hospice Mid-Northland?
We welcome volunteers for retail, sorting donations, events and administrative support. Apply online at /volunteer or email volunteer@hospicemn.org.nz for an application form.
Q: What goods can I donate, and where do I drop them off?
We accept quality second-hand clothing, furniture, homewares and books. See our Donate Goods page for a full list and drop-off locations.
Q: How do I make a financial donation?
Give online at /donate, shop in one of our op-shops, or leave a bequest. Every dollar raised is spent locally to support Mid-Northland families.
Health Professional Enquiries
Q: I’m a GP—how do I refer my patient?
Complete our secure e-referral form at /referral-form or call our Intake Team on (09) 407 7799 to discuss clinical suitability.
Q: Can I arrange a team debrief or grief-awareness training for my staff?
Yes—contact our Bereavement Support Coordinator at hello@hospicemn.org.nz to schedule in-service training or group sessions.
After-Hours & Urgent Support
Q: What do I do if urgent symptoms arise outside office hours?
Call our 24/7 on-call number: 0800 HOSPICE (0800 467 742). A nurse will triage your call and arrange advice or a visit if needed.
Q: Who do I contact for equipment breakdowns or emergencies?
For urgent equipment issues, call our Equipment Coordinator on (09) 407 7799 and follow the prompts for “equipment support.”
Still have questions?
Reach out anytime:
📞 Phone: (09) 407 7799
✉️ Email: hello@hospicemn.org.nz
💬 Live Chat: Mon–Fri, 9 am–5 pm (via website)