Patients, family and whānau
You do not need all the clinical details before asking for help. Contact Hospice and we will guide you through the next step.
Referral guidance
Refer someone to Hospice Mid-Northland
Anyone can ask Hospice Mid-Northland for guidance. If you are unsure whether Hospice is the right next step, please contact us and our team will help you understand what information may be needed.
Patients, family, whānau and carers do not need to know all the clinical details before getting in touch. Health professionals who know the person’s clinical information can complete the detailed online e-referral.
Health professionals
If you know the person’s clinical information, complete the detailed online e-referral.
Support organisations
If your organisation is helping someone, contact Hospice for guidance or complete the referral if you hold the required information.
Information that may help
You do not need every detail before contacting Hospice, but the following information can help us understand the situation.
- person’s full name, date of birth and contact details
- referrer’s name, role and contact information
- current diagnosis and prognosis, where known
- key concerns such as pain, symptoms, emotional needs or practical support
- preferred location of care, where known
- relevant cultural, spiritual or language needs
What happens next
- We acknowledge the referral.
- Our clinical team reviews the information and assesses urgency and service type.
- A specialist nurse may contact the person, whānau or referrer to discuss the next step.
- If Hospice care is appropriate, we work with the person and their whānau to plan support.
Confidentiality and consent
Information is treated confidentially under New Zealand health privacy requirements. Hospice Mid-Northland will seek appropriate consent before sharing information with other healthcare providers.
Still unsure?
Phone (09) 407 7799 or email info@hospicemn.org.nz and we will guide you.